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Careers 2019-02-12T11:58:31+00:00

JOIN OUR INTERNATIONAL TEAM

At Navicon SA, we foster an excellence culture, but without our
employees it would mean absolutely nothing. Our employees are
passionate, committed and understand and live supply chain excellence.
In return, we recognize their efforts, empower them to be supply chain
masters and encourage a culture of collaboration. No matter your
dreams and ambitions, Navicon offers exciting career opportunities in a
truly international working environment.

OPEN POSITIONS

Customer Service Agent

We are looking for an enthusiastic “Customer Service Agent” to join Navicon
SA and lead our drive for continuous improvement.

We offer

We offer you a unique opportunity to be part of a company within international
shipping & logistics.

Key responsibilities

• Take full responsibility for customer experience by managing the end-to-end
shipment process in compliance with all company procedures and regulatory
requirements for Import area.
• Be fully responsible for customer satisfaction, own & manage all customer
facing activities.
• As part of Commercial Intelligence – build strong relationships with
customers, gain an understanding for their business, service needs, drivers
and desires and leverage this to engage in discussions about new business
opportunities and competitor/market intelligence.
• Ensure smooth execution of the whole shipment lifecycle, by working closely
with customers and internal support groups to achieve customer satisfaction
goals through pro-active resolution handling.
• Understand and be familiar with local KPIs and act in line with set targets.
Drive continuous improvements opportunities.
• Work actively with other departments and Sealand Maersk offices in other
regions.
• Monitor agreed service levels

We are looking for

• 2-3 years’ experience in Shipping, Freight Forwarding, Transportation or
related field
• University degree in a related area

• Strong customer understanding
• Focus on constant improvements with a flexible mind
• Excellent command of written and spoken English
• Excellent interpersonal and communication skills
• Energetic, self-motivated and dedicated
• Willingness to be a team player
• Good command of Microsoft Office applications

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YOUR CAREER. OUR COMMITMENT.

JOIN THE TEAM. APPLY NOW.

MAIL APPLICATIONS

Filonos 53,
Piraeus, 18535, GR

Phone: 210 4115837
Email: info@navicon.gr